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The road to the middle market CEO corner office is paved with mile markers that guide in surprising, unpredictable, and some might even say “mysterious” ways! But how do you get such a widely coveted position? This is the question often heard during decades of ROI’s executive search interviews, conducted with top-level executives. ROI’s Into the Corner Office podcast is a new inspiration and answer platform which premieres visionary tales of adventure with great endings and highlights, from powerhouse CEOs driving the formidable success of the U.S. economy’s middle market sector. The CEOs behind this impressive growth reveal insights which equipped them to lead their organizations. Showcasing dynamic leadership stories, Into the Corner Office dives into the heart of what informed and formed these CEOs. Guests share their backgrounds, talk about their early years, and explore what shaped them before they were known for their successes in growing, developing, and leading extraordinary mi...
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Tuesday Jan 26, 2021
Tuesday Jan 26, 2021
Matt is a leader with a contagious passion for great customer engagement, and the economic and business impacts created when customers are engaged in exactly the right way. Prior to founding XSELL, Matt had the opportunity to work with many quintessential brands including Disney, Apple, Carnival, AT&T, GE, Walgreens helping them to bring their customer experience to life. His experience in these environments led to his observation of a power law in sales, regardless of the brand, wherein top performing agents were not marginally better than their peers - they were multiples better and they delivered disproportionately successful results. This observation drove Matt’s curiosity around the ability to scale the actions, tactics, and strategies of top performers to an entire enterprise. Matt founded XSELL Technologies on the premise that this was not only possible but when done exceedingly well it would radically transform the digital customer experience. Matt has since grown XSELL to deliver on this premise, leading XSELL’s clients to experience transformative business results. Matt has a bachelor’s degree in biology from Illinois State University. He is married to his college sweetheart Kerri; they have three kids - Emma (21), Charlie (18) and Henry (16), all of whom are top performers.
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